FAQ
How do I place an order?
To shop at harvellax.com, select the product you want and add it to your cart. When you are ready, proceed to checkout, enter your name, email address, and shipping details, and select an available payment method. If you have a valid discount code, apply it before paying. Check your order and delivery address carefully, then complete your purchase.
Once your order has been successfully submitted, you will receive an email confirmation with your order details. For assistance, email service@harvellax.com.
What if an item is incorrect, damaged, or missing?
Please email service@harvellax.com as soon as possible if your delivery contains an incorrect or damaged item, or if a product is missing. Include your order number, photos of the items received, and a description of the problem. We will review the information and work with you on an appropriate solution.
Will I get an order confirmation?
After you complete your purchase, a confirmation email will be sent to the email address entered at checkout. If it does not appear in your inbox, check your spam, junk, and promotions folders. If you still cannot find it, contact service@harvellax.com for help.
Can I change my order after submitting it?
If you need to update your order information, please contact us as soon as possible.
Order changes can only be requested before the order enters the processing stage.
Once an order has been processed or prepared for shipment, modifications may no longer be possible.
Email: service@harvellax.com
How can I update my shopping cart?
Before checkout, you can add products, open your cart to review your selections, adjust quantities, or remove items you no longer wish to purchase.
Which browser should I use?
For the best experience, use an up-to-date version of Google Chrome, Safari, Firefox, or Microsoft Edge. Some website features may not work as expected in older browsers.
Which payment methods can I use?
Please refer to the payment options displayed at checkout for the methods available for your order. These may include Visa, Mastercard, American Express, Discover, PayPal, and Apple Pay, where available. Payments are handled through secure payment providers.
How do I pay with PayPal?
If PayPal is available at checkout, select it as your payment method and follow the prompts to log in, review the transaction, and confirm your payment. Once payment is complete, return to harvellax.com.
How can I apply a discount code?
Enter your valid code in the discount field at checkout and apply it. Before completing payment, check that the discount appears in your order total.
How Do Returns or Exchanges Work?
For information about returns, exchanges, and refund procedures, please review our Return & Refund Policy.
If you need assistance, please contact our customer support team.
Email: service@harvellax.com
How Do I Start a Return?
Before returning any product, please contact our customer support team first.
Our team will provide the necessary return instructions and further assistance.
Please do not send items back before receiving return instructions.
Email: service@harvellax.com
Can I Cancel My Order?
Cancellation requests may be submitted before your order enters the processing stage.
Once an order has entered fulfillment or shipping preparation, cancellation may no longer be available.
To request a cancellation, please contact us as soon as possible.
Email: service@harvellax.com
Is Checkout Secure?
We use trusted payment providers and reasonable security measures to help protect your payment and personal information during transactions.
How Is My Personal Information Used?
Your personal information may be collected and used for legitimate business purposes, including:
Processing and fulfilling orders;
Providing customer support;
Managing website services;
Complying with applicable legal requirements.
For more details, please review our Privacy Policy.